Work an order

Assign it, move it through your statuses and keep the client updated.

Every purchase becomes an order with its own number, such as A1B2C3D4. Open Orders to see them all, and use the tabs and filters to find what needs you.

  • Assign the order to the person delivering it.
  • Change the status as the work moves on. The client sees the same status your team does.
  • The intake answers from checkout are on the order, so the brief is always beside the work.
  • Staff can also create an order by hand from Orders, for work agreed outside a checkout link.

Each order has a Client thread, Internal notes and an Audit log. See Talk on an order.

Didn't answer your question? A person replies, usually within one working day.

Contact support